Terms of sale
1. PURPOSE
These general terms and conditions of sale aim to define the rights and obligations of the Boji brand and the Client for products presented by Boji on its website www.bojibojiboji.com (hereinafter referred to as "the Site"). They apply exclusively between the company JIJI CORP., Siret: 92524969000015 (hereinafter referred to as "the Company") and any individual consumer visiting or making a purchase via the said Site (hereinafter referred to as "the Client").
On the Site, the Company allows the Client to order products of the Boji brand online (hereinafter referred to as "the Product(s)") in accordance with these general terms and conditions.
Any order placed with the Company implies the Client's unreserved acceptance of these terms. These general terms and conditions may be modified at any time and without notice by the Company, with the applicable terms being those in effect on the date of the Client's order.
These general terms and conditions of sale are permanently accessible on the site www.bojibojiboji.com in a format allowing them to be printed and/or downloaded, so that the Client can reproduce or save them.
2. CLIENT'S OBLIGATIONS
2.1. The Client declares that they are at least 18 years old and have the legal capacity or parental authorization to place an order on the Site.
2.2. The Client is fully authorized to use the payment card to complete their order and has sufficient funds available to pay for the full order.
2.3. The Client agrees to provide the Company with real and necessary information required for the execution of the service covered by these terms, as requested online, according to their situation, including their name, first name, address, phone number, and valid email. The Client is responsible for any consequences arising from providing false or incorrect information or from illegal reuse of such information.
2.4. Once the order is placed, the Company sends the Client a confirmation email. It informs the Client of the shipment of the Products.
3. ORDER
3.1. Any order will only be validated after payment acceptance.
3.2. The Company reserves the right to cancel or refuse any order in the event of a dispute with the Client over a previous order.
3.3. The Company may accept orders within the limits of available stock. It informs the Client of the availability of the Products sold on the Site when confirming the order.
If, despite the Company's vigilance, the products are unavailable, the Company will inform the Client by email as soon as possible. The Client may then cancel their order and be refunded, if applicable, for the amounts already paid.
Permanent or temporary unavailability cannot, under any circumstances, hold the Company liable, nor can it entitle the Client to any compensation or damages.
4. PRICE
4.1. The prices displayed on the Site are in euros, including all applicable French taxes (French VAT and any other applicable taxes), excluding shipping costs, handling fees, and packaging fees.
The shipping costs, handling fees, and packaging fees will be indicated in the Client's cart before the final validation of the order. Prices may be modified at any time, without notice, particularly in case of changes in fiscal or economic data.
Items will be invoiced based on the rates in effect at the time the order is placed.
5. DELIVERY
The Company delivers its Products in France and all countries within the European Union.
Products are shipped to the delivery address provided by the Client when placing the order. Delivery cannot be made to hotels or P.O. boxes. The delivery times indicated on the site are estimated times, corresponding to average processing and delivery times. To ensure these times are met, the Client must ensure that they have provided accurate and complete delivery information (such as street number, building number, stairwell, access codes, intercom names/numbers, etc.).
In the event of a delivery delay exceeding 7 working days, if the product has not been shipped, the Client may cancel the order by sending a registered letter with acknowledgment of receipt and request a refund.
If the item was shipped before receipt of the order cancellation due to a delivery delay of more than 7 days, the Company will refund the item as well as the shipping and return costs, upon receipt of the item, provided it is in its original condition and includes all tags.
The Company commits to informing the Client of the status of their order.
In the event of damaged packages (already opened, missing products…), the Client agrees to notify the carrier and the Company by any means within 3 days of receiving the product.
The Company cannot be held responsible for any consequences due to a delay in delivery that is not its fault.
6. PAYMENT
Full payment must be made when placing the order. Under no circumstances can the amounts paid be considered as deposits or down payments. The Client pays for their order by credit card (Visa, Eurocard/Mastercard), via their PayPal account, or by bank transfer, in accordance with the provisions of this article.
The Company does not accept payment by check. The Client must use the other payment methods offered.
For any transaction, the Client must provide the number on the front of their card, the expiration date of the card, and the cryptogram on the back of the card (the last three digits).
The Client's communication of their credit card number constitutes authorization for the Company to debit their account for the total amount of their order.
No cash on delivery will be accepted, whatever the reason.
The Company retains ownership of the item until full payment by the Client. Purchases are made securely. The payment solutions adopted by the Company are 100% secure. For credit card payments (Visa, Mastercard, and e-card), all information communicated by Clients to the Company is strictly protected and guarantees the conformity and security of each transaction.
7. PRODUCT RETURNS AND REFUNDS
Right of Withdrawal
Within 14 (fourteen) days of receiving the order, the Client may request a return of the product(s) from the Company. Any return or exchange request must be clearly indicated by email to our customer service at hello@bojibojiboji.com. The Boji team will provide the Client with instructions on how to proceed, including the return address.
Returns are free from Metropolitan France (including Corsica and Monaco) and most countries within the European Union.
The return of the Product is at the Client's risk. If the package is lost, stolen, or damaged during the return process, the Company reserves the right to refuse reimbursement for the returned product(s). The Product must be returned in its original condition, new, unworn, unwashed, and accompanied by the return slip, to the address provided by email to the Client.
The returned Product will be exchanged or refunded within a maximum of 15 (fifteen) days from the date of receipt by the Company. In the case of a refund, the amount will be credited to the Client's bank account.
Refunds are not available for purchases made with a gift card. Returns made with this payment method will only result in store credit, not a refund.
If the Client fails to comply with these conditions, particularly the return or exchange conditions, the Company will not be able to proceed with the refund of the affected products.
8. WARRANTIES AND LIABILITY
The Company is only bound by an obligation of means for all stages of access to the site, the order process, the shipment of the parcel, or post-sale services. The Company cannot be held liable for any inconvenience or damage inherent to the use of the internet, such as service interruption, external intrusion, or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and case law.